Short version: Readings are digital and delivered instantly. Because of this, all sales are generally final. We do, however, review requests case-by-case and will refund where something has clearly gone wrong on our end. Email hello.astroved@gmail.com within 24 hours of purchase.
1. Why most readings aren't refundable
Astroved is a digital service that's delivered immediately after payment. The moment your payment is confirmed, our systems generate and send your reading. Because the product has already been consumed at that point, refunds aren't possible just because you've changed your mind or don't agree with what your reading says.
2. When we will refund
We will issue a full refund in any of the following situations:
- You paid but didn't receive your reading. If our system failed to deliver the reading after a successful payment, we'll refund you in full (or, if you prefer, generate the reading again at no extra charge).
- Duplicate payment. If you were accidentally charged twice for the same reading, we'll refund the duplicate.
- Technical error caused a corrupted or incomplete reading. If your reading clearly wasn't generated properly (missing sections, error message instead of content, etc.), we'll refund or redeliver.
- Unauthorised payment. If someone made a payment using your account without your permission, contact us immediately. We'll investigate and refund if confirmed.
3. When we won't refund
To be fair to everyone, we don't issue refunds in these cases:
- You disagree with the content or interpretation of your reading
- You're unhappy because palmistry is "entertainment, not science" — this is stated clearly across the site
- You uploaded blurry, unclear, or unsuitable photos and the reading reflects that
- You changed your mind after the reading was delivered
- Your request was submitted more than 24 hours after purchase without good reason
4. How to request a refund
To request a refund, please email hello.astroved@gmail.com within 24 hours of your purchase with the following:
- Your payment ID (shown on your receipt after payment)
- The reason you're requesting a refund
- Any relevant screenshots or details
We'll respond within 2 business days. If your refund is approved, the amount will be credited back to the original payment method.
5. Refund timeline
Approved refunds are processed immediately on our end. After that, it typically takes:
- UPI / wallets — 1 to 3 business days
- Credit / debit cards — 5 to 10 business days
- Net banking — 3 to 7 business days
Exact timing depends on your bank or payment provider — we don't control that part.
6. Cancellation
Because readings are delivered instantly upon payment, there is no "cancellation" window. The Service is purchased and delivered in a single transaction.
7. Changes to this policy
We may update this Refund Policy from time to time. If we make material changes, we'll update the date at the top of this page. The policy that was in effect at the time of your purchase is the one that applies to that purchase.
8. Contact
Refund questions go to hello.astroved@gmail.com, or use our contact form. We aim to respond within 1 business day for refund matters.